Frequently Asked Questions
Everything you need to know about our handcrafted home goods and industrial art.
How are Tom Sachs home products manufactured?
Each piece is designed and prototyped in our New York studio. We prioritize industrial-grade materials and 'bricolage' techniques, ensuring that the evidence of the making process remains visible in the final product.
What is your shipping policy for high-value items?
We ship worldwide using specialized carriers for fragile and high-value goods. All shipments are fully insured and require a signature upon delivery to ensure your items arrive safely.
Do you accept returns on limited edition furniture?
Due to the unique, made-to-order nature of our furniture and home collections, all sales are final. We encourage customers to review product specifications and dimensions carefully before purchasing.
How should I care for my Tom Sachs plywood or ceramic pieces?
We recommend cleaning with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners that may compromise the integrity of the hand-applied finishes or industrial markings.
Can I track the progress of my custom order?
Yes. Once your order is placed, you will receive periodic status updates via email. When your item moves from the studio to the shipping department, a tracking number will be provided.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay and Google Pay for a secure checkout experience.