Returns & Exchanges

At Tom Sachs Store, we stand by the quality of our handcrafted home goods; if you are not completely satisfied, you may return your items within 30 days of delivery. All returned merchandise must be in its original condition and packaging to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Prepare the Shipment

  Securely pack your items in their original boxes and attach the prepaid shipping label provided via email.

• 3.
  Drop Off Package

  Take your package to any authorized carrier location or schedule a pickup to send the items back to our warehouse.

• 4.
  Quality Inspection & Refund

  Once received, our team will inspect the items for quality assurance and issue a refund to your original payment method within 5-7 business days.